Privacy Policy

1. Introduction

Flarex Pty Ltd (“we”, “us”, “our”) operates StackSmart (available at stacksmart.app), an AI-powered SaaS spend audit tool. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using StackSmart, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Your email address when you create an account or contact us.
• Billing data: CSV or spreadsheet files you upload containing your SaaS subscription and spend data. This data is used solely to generate your audit report.
• Payment information: Payment card details and billing address, processed securely by Stripe. We do not store card numbers on our servers.
• Usage data: Log data, IP addresses, browser type, pages visited, and interaction data collected automatically when you use our service.
• Communications: Any messages you send us via email or support channels.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the StackSmart service.
• Generate your personalised SaaS spend audit report.
• Process payments and manage your subscription.
• Send transactional emails (receipts, reports, account notices).
• Respond to support requests and enquiries.
• Improve our product, features, and user experience.
• Comply with legal obligations.

We do not use your uploaded billing data for any purpose other than generating your audit report. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers: Trusted third parties who assist us in operating the service (e.g., cloud hosting, analytics), bound by confidentiality obligations.
• Payment processing: Stripe, Inc. handles all payment transactions. Please review Stripe's Privacy Policy to understand how they handle your payment data.
• Legal requirements: If required by law, court order, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued confidentiality obligations.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Uploaded billing CSV files are retained only as long as necessary to generate and deliver your report, after which they are deleted from our systems.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email us at support@stacksmart.app. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate the service and understand how users interact with our site. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of StackSmart.

8. Children's Privacy

StackSmart is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated “Last updated” date. Your continued use of StackSmart after changes constitutes acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes relating to this policy are subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact Us

For privacy-related queries or to make a request, contact us at: